SUPPORT

MatFlex Media Player Support

Help with installation, activation, Windows display setup, media playback, output mapping and project-specific screen workflows.

Before you contact support

Including the details below helps us troubleshoot faster.

  • MatFlex version
  • Device ID or license reference, if relevant
  • Windows version
  • PC and GPU model
  • Screen resolution and number of outputs
  • Media format / codec
  • Screenshot or short video of the issue

Send a support request

Common troubleshooting areas

Playback

Check media codec, bitrate, resolution, GPU decoding and storage performance.

Display Output

Confirm Windows display order, scaling, refresh rate and controller mapping.

Activation

Confirm device ID, trial status and the license key entered in the activation dialog.

Direct support: support@matflex.tech   •   +971 6 526 6044